How to Expand into Additional Cleaning Services
Steve Hanson
When you own a house cleaning business your customers may ask you to provide additional services like carpet cleaning, carpet spotting, hard floor care, blind cleaning, power washing and more.
You need to decide how to handle these requests so you can take care of your customers. One thing you DON'T want to say is, "sorry, I don't provide that service so I can't help you". Instead, you want to be prepared with a solution.
Here are the options you have when your customers request cleaning services that are in addition to general house cleaning:
Provide the cleaning service yourself. This is the most profitable way to grow your house cleaning business. Many of these services require specialized equipment and training, so they are more profitable than general cleaning services. But before you tell your customer you can provide the service, make sure you are properly trained and have the right equipment.
Subcontract the service to another company. Many house cleaning services will partner up with a professional carpet cleaning company or other service provider and outsource the cleaning to them. You may want to work out a deal with a company you like and negotiate a reduced rate so that you can charge your customer the full rate and make a small profit for managing the service. You'll then bill the customer and the subcontractor will in turn, bill you.
Give a referral for another service provider. In this case, you would not subcontract the service. Rather, you would give the customer the name of a service provider that you recommend and let them take it from there. Just be sure to refer them to a reputable company since you are the one making the referral - you wouldn't want to suggest they use a sub-standard service provider. You may also want to make a deal with the other service provider so you can get a referral fee for the recommendation. You can do the same for them if they refer your company for house cleaning services.
Don't wait until you get a request from a customer to decide what to do. Pre-plan for this event so you can provide a quick solution for your customer.
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Steve Hanson has been a building service contractor for more than 20 years and now uses his knowledge to help owners of residential cleaning companies build a more profitable and successful cleaning business at MyHouseCleaningBiz.com. Read inspirational cleaning success stories at http://www.cleaning-success.com, and sign up for House Cleaning Profit Tips at http://www.MyHouseCleaningBiz.com.
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