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If you have a cleaning company policy manual (and you should), there are many policies you must have outlined in the manual. One of those policies is confidentiality of company information. You need to protect all confidential information from being freely discussed by employees.
Here are a few examples of points to cover in your confidentiality statement:
- Customer information (name, address, phone number, email address, credit card information, pricing information, or any personal information about your customers).
- Vendor information.
- Sensitive company information such as proprietary information, training, hiring policies, wage scales, marketing strategies, business plan strategies, and pricing strategies.
- Company financial information such as sales, sales forecasts, expenses, liabilities.
- Wage and salary information on employees, former employees and management.
- Personal information about employees, former employees, applicants and management.
Included in your list of confidential information should be instructions for the employees on:
- How to handle requests for information from outside parties.
- Keeping casual conversations regarding confidential information in settings where a third party can't overhear the conversation.
- Getting clarification from management when in doubt on whether certain information should be disclosed.
Protect your cleaning company's confidential information today by establishing clear policies for your employees. Without such a policy, you may have no recourse later.
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Jean Hanson helps owners of residential cleaning companies build a more profitable and successful cleaning business through her online community at MyHouseCleaningBiz.com. Read inspirational cleaning success stories at http://www.cleaning-success.com, and sign up for House Cleaning Profit Tips at http://www.MyHouseCleaningBiz.com.