Who Is The Weak Link In Your House Cleaning Business And What Are You Going To Do About It?

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Who Is The "Weak Link" In Your House Cleaning Business And What Are You Going To Do About It?

Jean Hanson

In a previous newsletter I talked about what employee turnover is costing your house cleaning business. As a business owner, you pay a huge price when you have high turnover. But did you ever stop to think that some employees may also be a "weak link" in your organization?

Weak links also cost your company money. Sure, they may show up to work every day, but they may also be undermining your efforts at every turn. You know the ones -- they do just enough work to get by; other employees complain about the "slacker" on their team; they always seem to have a bad attitude. You know who they are...

Many employers put up with poor performers much too long in the hopes that they'll change. They may tell themselves, "she's just going through a rough time - she'll get better in a couple weeks". But a couple weeks come and go and the employee hasn't improved. In the meantime, her co-workers are starting to complain and the customers have noticed a difference too. Isn't it time to do something about it?

Weak links are kind of like a dull toothache that doesn't go away. But once you take that dreaded step of going to the dentist to get it fixed, it feels like such a relief! You'll have that same feeling of relief when you let go of the weak links in your business. In fact, you may even be surprised to get some thank you's from your other employees for taking that much needed step!

A word of caution: never fire an employee without proper documentation. If you have employees who are weak links, you should have Incident Reports in their employee file, and warnings as to the consequences of their actions, including termination.

Isn't it time you took action to get rid of the weak links in YOUR cleaning business?

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Jean Hanson helps owners of residential cleaning companies build a more profitable and successful cleaning business through her online community at MyHouseCleaningBiz.com. Read inspirational cleaning success stories at http://www.cleaning-success.com, and sign up for House Cleaning Profit Tips at http://www.MyHouseCleaningBiz.com.