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House Cleaning Profit Tips Newsletter Archives
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Think you don't need to worry about employee turnover? Think again! Whether you have 2 employees or 30+ employees; high turnover can quickly eat up your profits. So what is employee turnover costing your house cleaning business? keep reading
Are you using social media sites or other online sites to recruit new employees? Many are making a big mistake when using social media sites for making hiring decisions. keep reading
Today's back pack vacuums are designed for safety and Ergonomics. Back pack vacuums have greatly increased worker productivity in the cleaning industry. Not only do they increase productivity, they contribute to safety as well. Ergonomics involves making workers comfortable and safe while they work, and most back pack manufacturers are making their vacuums with that in mind. keep reading
Everyone wants more money, and many cleaning business owners believe that money is the only motivation cleaning technicians need to be happy with their job. I mean, let's face it. I'm pretty sure most us have had employees quit because they could make 10 cents an hour more at another job. keep reading
Marketing is hard, isn't it? And it's not getting any easier as fast as things change. What worked just a few short years ago may not work today. If you're tired of struggling with marketing and spending money on hit-or-miss tactics that just don't seem to work, then I'd like to invite you to join us in this one-hour webinar. keep reading
If you've ever heard people referred to as toxic, then you know they're not the sort of people you want to be around. So why in the world would you let toxic cleaning technicians continue working in your company? keep reading
If you dread it when your cleaning clients call, then you must be getting more complaints than you'd like. Instead of getting frustrated, look at it as an opportunity to improve your service. keep reading
Interviewing job applicants for your cleaning business can be a tedious process if you want to find the best candidates. You want to "weed out" the less desirable ones, but this can often be a difficult process. Applicants want to portray themselves in the best possible light, so determining their merits can be a challenge. You may think to yourself that by asking the right questions, you can accomplish this. However, you need to be careful what questions you can ask and what questions to avoid. In these days of strict employment laws and potential legal consequences, it pays to know what questions you can and cannot ask. keep reading
Have you ever felt so overwhelmed with all the stuff you've got going on in your cleaning business that you feel like hanging it all up just to get a break? I'm sure we've all felt that way at some point. keep reading
In the residential cleaning industry most of us have heard of non-legitimate services nick-named "trunk slammers". We are talking about those that do not go through the proper legal channels to set up their businesses. They probably didn't register for a business license and don't have any liability insurance, or any other type of insurance for that matter. Yet they hang their shingle with the rest of us and market to our clients and potential clients. The fact is, they will always be there so you need to learn how to deal with them. So what can you do as a legal, licensed and insured cleaning professional? keep reading
In a perfect world, all of our stainless steel sinks, counters, and appliances would remain as pristine as the day we bought them. Unfortunately, the real world of abrasive cleaners, scouring pads, pots and pans, and countless other culprits can leave unsightly scratches on stainless steel. One well-meaning scrubbing of a stainless steel sink with an aggressive scrub pad can leave visible scratches. People brushing up against a stainless steel refrigerator can leave unwanted marks. Normal wear and tear can damage even the most well-cared-for stove. Normal cleaners will not remove these scratches, so what can you do? keep reading
Isn't it frustrating when a client calls to complain about the quality of cleaning? After all, you take the time to train employees, and you even train your supervisors on managing quality control. So why does it keep happening? If you find yourself blaming your quality control problems on your cleaning technicians, you'll want to watch this video for tips on how to break the cycle. keep reading
Many cleaning business owners call us for advice because they have an opportunity to take on a large cleaning account -- one that is much larger than they're used to. In this video, Jean Hanson and Sharon Cowan discuss the pitfalls of taking on that first large cleaning account and what to be prepared for. Our guest for today's episode is Sharon Cowan, CBSE. keep reading
When it comes to providing customer service in your cleaning business, you want to stand above your competition by giving your clients the WOW factor. There is no excuse for poor customer service, and when you go above and beyond their expectations, you are able to cement your relationship with that customer. Here are the 5 factors that need to be present if you want to WOW your customers. keep reading
At seminars inevitably, we see several business owners texting and talking to clients, putting out fires that are going on at their business, and walking out of seminars to take a phone call. If you don't train people how to function in your absence, you allow them to distract you from what you need to accomplish during convention week. In this video, learn how to protect yourself from "time stealers". Our guest for today's episode is Sharon Cowan, CBSE keep reading
Did you know that 80% of all common infections are spread through the environment? This means that cold and flu viruses are found in the air, water, food and fomites. What are fomites? They are inanimate objects like desktops, doorknobs, keys, remote controls, and toilet seats, which are involved in disease transmission. keep reading