|
|
 |
|
home |
Customer Relations
| |
Customer Relations
Working in the house cleaning field gives you freedom and flexibility, but also requires a major commitment to your work. There will be customers you will almost never see and others that will always have a complaint, no matter how much time and effort you have put into cleaning their home. Keeping your clients happy will mean they'll stick with you and refer you to others looking for cleaning services. The Customer Relations articles will cover topics such as:
- Understanding Your Customers
- Communication
- Customer Complaints
- Raising Prices
- Customer Feedback and Surveys
- and More!
|
Boost Sales In Your Cleaning Business with 100% Refunds!
Jean Hanson
We all know that there is nothing better in business than a customer referral. The problem is, your customers are busy people and don't often think of recommending your cleaning company unless you remind them to. Here is a simple, effective strategy for boosting sales in your cleaning business by offering 100% refunds to your existing customers. How can a refund boost business? Here's how it works. . . .
keep reading
|
Do You Dread Cleaning Customer Phone Calls?
Jean Hanson
Many of us started our business by doing the cleaning ourselves. And because we were excited about our new venture, we took extra care to make sure we did a good job for our customers. We laid the foundation for good customer service because it was our name and reputation on the line. . . .
keep reading
|
Do You Have A Hard Time Competing Against "Trunk Slammers"?
Jean Hanson
In the residential cleaning industry most of us have heard of non-legitimate services nick-named "trunk slammers". We are talking about those that do not go through the proper legal channels to set up their businesses. They probably didn't register for a business license and don't have any liability insurance, or any other type of insurance for that matter. Yet they hang their shingle with the rest of us and market to our clients and potential clients. The fact is, they will always be there so you need to learn how to deal with them. So what can you do as a legal, licensed and insured cleaning professional? . . .
keep reading
|
Should You Hire Male House Cleaners?
Jean Hanson
What is your opinion on hiring male house cleaners? Do you hire them? Are your clients accepting of male cleaners? Men and women employees are equally capable of doing outstanding work. However, you need to be aware of putting your employees or your clients in uncomfortable situations. . . .
keep reading
|
How To Create a Memorable Experience For Your Residential Cleaning Customers
Jean Hanson
The pressure is on. Can you feel it? Every residential cleaning business owner is under pressure to retain existing customers and find new customers. Not an easy task when the economy is unstable. The advice you've heard from the experts is to differentiate yourself from your competitors, but how do you do that? One way is to create a memorable experience for your customers -- an experience they've never had with another cleaning company. . . .
keep reading
|
Member Discussion: How Can You Become Indispensable to Your Clients?
This month our members discussed, "How can you become increasingly indispensable to your clients and make more profit?" We may not think of ourselves as indispensable, especially in tough economic times when customers dump their cleaning business at the first sign of trouble. But there are things we can do and additional services that we can provide that will make our customers feel as if they can't do without us! Listen as members share their ideas! . . .
keep reading
|
Cleaning Business Customer Service: Delivering the WOW Factor
Jean Hanson
When it comes to providing customer service in your cleaning business, you want to stand above your competition by giving them the WOW factor. There is no excuse for poor customer service, and when you go above and beyond their expectations, you are able to cement your relationship with that customer. . . .
keep reading
|
Should You Accept Credit Cards from Cleaning Customers?
Jean Hanson
As our society is becoming more and more "paperless," there are an increasing number of choices for your cleaning customers to pay their bill. Many people find that writing checks is becoming obsolete in a world of online banking, automatic payments, electronic checks, and debit and credit cards. Even carrying cash with you is becoming less important, as most businesses now accept debit and credit cards right at the checkout counter. What does this mean for you as a business owner? Most people like the convenience of paying with "plastic," but there are distinct advantages and disadvantages for you. . . .
keep reading
|
Blogging for Residential Cleaning Companies
Jean Hanson
If you spend anytime on the internet, you've probably come across many blog sites. Teenagers, stay-at-home moms, news agencies, and CEO's of major corporations are all jumping on the blog bandwagon. Find out why your residential cleaning business would benefit from having your very own blog. . . .
keep reading
|
Handling House Cleaning Complaints
Jean Hanson
You know it's going to happen -- you pick up the phone, answer in a cheerful tone, only to have one of your customers drop the bomb. What started out as a great day has suddenly turned negative because a customer just complained about your house cleaning service. . . .
keep reading
|
How to Raise the Prices You Charge to Your Cleaning Customers
Jean Hanson
Are you finding that the prices you charge your cleaning customers are not high enough to cover your costs and make a profit? It's never an easy decision, but it might be time to raise the price of your cleaning services. So how do you raise your prices and not lose customers? . . .
keep reading
|
How to Handle Criticism From Your Cleaning Customers
Jean Hanson
No matter how well you do your job there are always going to be people who have opinions on how clean your buildings are or who are quick to point out if you missed a speck of dust or a spider web. Criticism can be a valuable tool for you to improve the quality of your cleaning services. However, your first reaction when receiving a negative comment may be that you immediately become defensive because "my buildings are clean." . . .
keep reading
|
5 Ways to Build Customer Loyalty in Your Cleaning Business
Steve Hanson
My dad always bought Pontiacs cars when we were growing up. My friend's dad always bought Fords. Back in those days it seemed all the dads were loyal to their brand of car - no matter what the competition was doing. Wouldn't it be great to have that kind of loyalty from customers in your cleaning business? . . .
keep reading
|
When Should You Fire a Cleaning Customer?
Jean Hanson
When you first started your cleaning business you were no doubt eager to get any paying customer you could to sign on. However, do you have customers that are more trouble than they are worth? It might be time to trim off those customers that are demanding but are not very profitable. . . .
keep reading
|
|
|
|
|
 |
|
 |
|
|
 |
|
 |
|
|
 |
|
 |
|
|
 |
Here's what our members are saying ...
"Every day, sometimes twice a day, I open your website and I'm always finding
detailed information I can use in my business. From your Newsletter, Profit Tips
(past and present, I now have a binder full), Forms, Books, Discussions, FREE
Webinars, Website building advise and assistance, etc., etc, etc. Becoming a
member was the best investment ever.
I have belonged to several organizations and had to travel hundreds of miles to
seminars at the cost of several hundred dollars and come away empty-handed with
ill prepared instructors, yet here you are with all the information needed at my
finger-tips. Thank you, once again Steve and Jean."
Steve Pierce
Life Maid Easy LLC
Vero Beach, FL
"Steve and Jean - thanks a lot for offering this great resource for folks
like me who may not yet be in the business but seriously thinking about entering
it. Your materials here are truly a Godsend for me. If it were not for your
site, I wouldn't know where else to find reliable and honest information about
starting and running this type of business.
With all the information I have already gotten from this site, I feel confident
that I am better prepared to launch my business and that there are people I
could turn to and ask whenever I have questions. For that, I truly thank you
both."
Ruben Pifanio
Sunspark Home Cleaning Service
Toronto, Canada
"What a great site! I can easily spend hours and hours reading all the
information provided in your site and listening to those valuable audios and yes
they are surely beneficial to my running a cleaning business especially since I
am only new to the industry. I could highly recommend it not only to my fellow
Australians but to everyone in the cleaning industry! Well done Jean & Steve!"
Charity Mezger
Home Therapy Cleaning Services
Geraldton, Australia
"I really enjoy this site. I have found more
things in the last two days than I have from others sites I have been a part of.
I love the downloads and how simple they are. I have seen some from other sites
that made no sense. You have made
my life easier and I do not have to make the forms myself. Way to go!!!"
Lori of Lori's Cleaning Solutions
Coatesville PA
|
|
 |
|
|
Join Today
