Customer Relations


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home | Customer Relations

Customer Relations

Working in the house cleaning field gives you freedom and flexibility, but also requires a major commitment to your work. There will be customers you will almost never see and others that will always have a complaint, no matter how much time and effort you have put into cleaning their home. Keeping your clients happy will mean they'll stick with you and refer you to others looking for cleaning services.

The Customer Relations articles will cover topics such as:

Understanding Your Customers
Communication
Customer Complaints
Raising Prices
Customer Feedback and Surveys
and More!

Member Discussion: How Can You Become Indispensable to Your Clients?

This month our members discussed, "How can you become increasingly indispensable to your clients and make more profit?" We may not think of ourselves as indispensable, especially in tough economic times when customers dump their cleaning business at the first sign of trouble. But there are things we can do and additional services that we can provide that will make our customers feel as if they can't do without us! Listen as members share their ideas! . . . keep reading

Cleaning Business Customer Service: Delivering the WOW Factor
Jean Hanson
When it comes to providing customer service in your cleaning business, you want to stand above your competition by giving them the WOW factor. There is no excuse for poor customer service, and when you go above and beyond their expectations, you are able to cement your relationship with that customer. . . . keep reading

Should You Accept Credit Cards from Cleaning Customers?
Jean Hanson

As our society is becoming more and more "paperless," there are an increasing number of choices for your cleaning customers to pay their bill. Many people find that writing checks is becoming obsolete in a world of online banking, automatic payments, electronic checks, and debit and credit cards. Even carrying cash with you is becoming less important, as most businesses now accept debit and credit cards right at the checkout counter. What does this mean for you as a business owner? Most people like the convenience of paying with "plastic," but there are distinct advantages and disadvantages for you. . . . keep reading

Blogging for Residential Cleaning Companies
Jean Hanson

If you spend anytime on the internet, you've probably come across many blog sites. Teenagers, stay-at-home moms, news agencies, and CEO's of major corporations are all jumping on the blog bandwagon. Find out why your residential cleaning business would benefit from having your very own blog. . . . keep reading

PayPal Benefits Residential Cleaning Companies and Their Customers
Jean Hanson

Taking payments through PayPal can be worthwhile for both you and your residential cleaning customers because it is so easy and convenient to use. In this article, you'll learn step-by-step how to get started with PayPal. . . . keep reading

Handling House Cleaning Complaints
Jean Hanson
You know it's going to happen -- you pick up the phone, answer in a cheerful tone, only to have one of your customers drop the bomb. What started out as a great day has suddenly turned negative because a customer just complained about your house cleaning service. . . . keep reading

How to Raise the Prices You Charge to Your Cleaning Customers
Jean Hanson

Are you finding that the prices you charge your cleaning customers are not high enough to cover your costs and make a profit? It's never an easy decision, but it might be time to raise the price of your cleaning services. So how do you raise your prices and not lose customers? . . . keep reading

How to Handle Criticism From Your Cleaning Customers
Jean Hanson

No matter how well you do your job there are always going to be people who have opinions on how clean your buildings are or who are quick to point out if you missed a speck of dust or a spider web. Criticism can be a valuable tool for you to improve the quality of your cleaning services. However, your first reaction when receiving a negative comment may be that you immediately become defensive because "my buildings are clean." . . . keep reading

5 Ways to Build Customer Loyalty in Your Cleaning Business
Steve Hanson
My dad always bought Pontiacs cars when we were growing up. My friend's dad always bought Fords. Back in those days it seemed all the dads were loyal to their brand of car - no matter what the competition was doing. Wouldn't it be great to have that kind of loyalty from customers in your cleaning business? . . . keep reading

When Should You Fire a Cleaning Customer?
Jean Hanson
When you first started your cleaning business you were no doubt eager to get any paying customer you could to sign on. However, do you have customers that are more trouble than they are worth? It might be time to trim off those customers that are demanding but are not very profitable. . . . keep reading

Small Touches That Will Make Your Cleaning Company Stand Out
Jean Hanson
Your cleaning company can have a big impact on its clients by paying attention to small details that other cleaning services miss. Following are few simple guidelines to make your customers feel like they are getting special treatment. . . . keep reading

Communicating with Your Residential Cleaning Clients is Key
Jean Hanson

People hire a residential cleaning service to make their lives easier. As a cleaning contractor, you not only need to provide a good service, but you also need frequent communication with your client to ensure that both parties understand their responsibilities and that there are no misunderstandings. . . . keep reading

Be Prepared to Answer These Questions From Residential Cleaning Customers
Jean Hanson
Are you ready to start your residential cleaning service? After your business is set up, your employees are hired and your supplies are purchased, you're ready to sign up clients. Are you prepared to answer those tough questions your clients might ask? . . . keep reading

How to Handle Customer Complaints in Your Cleaning Business
Jean Hanson

No matter how large or how small your residential cleaning business is, there is going to come a time when you answer the phone and find a customer on the other end who has a complaint. How you handle that complaint can have either a positive or negative impact on your business. . . . keep reading

Proper Behavior When Cleaning Around Home Owners
Jean Hanson
You may have plenty of opportunities to be around the people who live in the homes you are cleaning. Learning how to work around and communicate with home owners and their family members goes a long way towards building trust in your company and the employees who work for you. . . . keep reading

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"Steve and Jean - thanks a lot for offering this great resource for folks like me who may not yet be in the business but seriously thinking about entering it. Your materials here are truly a Godsend for me. If it were not for your site, I wouldn't know where else to find reliable and honest information about starting and running this type of business.

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Sunspark Home Cleaning Service
Toronto, Canada

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Home Therapy Cleaning Services
Geraldton, Australia

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Coatesville PA

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Kathy Miller, Owner
pour-la-maison.com
Lakewood CO

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Susan Buckley
Mrs. Green Clean
Ft. Wright KY