How to start and grow a residential house cleaning business or maid service.How to start and grow a residential house cleaning business or maid service.
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home | Customer Relations
 

Customer Relations

Working in the house cleaning field gives you freedom and flexibility, but also requires a major commitment to your work. There will be customers you will almost never see and others that will always have a complaint, no matter how much time and effort you have put into cleaning their home. Keeping your clients happy will mean they'll stick with you and refer you to others looking for cleaning services.

The Customer Relations articles will cover topics such as:

  • Understanding Your Customers
  • Communication
  • Customer Complaints
  • Raising Prices
  • Customer Feedback and Surveys
  • and More!

Building A Referral System For Your Cleaning Business
Jean Hanson
Building A Referral System For Your Cleaning Business Cleaning business owners love referrals because it's a quick and easy sell. That's because the prospect is already predisposed to do business with you. In other words, they came to you on the recommendation of someone they know, like and trust. But the problem is, most referrals happen by chance so you can't rely on building your business by word of mouth alone. . . . keep reading
Episode #28 Is all the talk about building relationships to build your cleaning business just a bunch of hype?
Steve Hanson
Episode #28 Is all the talk about building relationships to build your cleaning business just a bunch of hype? Everyone talks about building relationships to build your cleaning company. But most people don't have the patience to do this. This episode will explain why it's not just a bunch of hype -- it really works! . . . keep reading
How To Communicate Policy Changes to Residential Cleaning Clients
Steve Hanson
How many times has a customer service issue come up in your business and you weren't sure how to handle it? Many, many times if you are like most of us. You see, most of us learn from the "school of hard knocks". Usually what happens is, a minor crisis arises and we realize that we should probably have a written policy about this kind of situation. The first time it happens we usually pay the price and learn from our mistake. . . . keep reading
Episode #27- What Can We Learn From The Green Bay Packers About Creating A Customer Experience
Episode #27- What Can We Learn From The Green Bay Packers About Creating A Customer Experience The Green Bay Packers are masters at creating a customer experience for the fans. As cleaning business owners it is our job to do the same for our clients. This video will get you thinking outside the box when it comes to creating that experience for your clients. . . . keep reading
Episode #23 -- Following Up After Submitting A Cleaning Proposal
Episode #23 -- Following Up After Submitting A Cleaning Proposal Have you ever submitted a cleaning proposal and then didn't get a reply as to whether or not you got the account? This episode will help you figure out how to solve this common problem. . . . keep reading
Episode #21 -- Cleaning Client Objections and What to Say
Episode #21 -- Cleaning Client Objections and What to Say Many cleaning business owners are stumped when a client raises an objection. How do you respond when they say your price is too high or they're happy with their current service? . . . keep reading
How to Handle Criticism From Your Cleaning Customers
Jean Hanson
How to Handle Criticism From Your Cleaning Customers No matter how well you do your job there are always going to be people who have opinions on how clean their home is, or who are quick to point out if you missed a speck of dust or a spider web. Criticism can be a valuable tool for you to improve the quality of your cleaning services. However, your first reaction when receiving a negative comment may be that you immediately become defensive because "my homes are clean." . . . keep reading
Episode #8 -- Rant: Keeping Promises To Your Cleaning Customers
Episode #8 -- Rant: Keeping Promises To Your Cleaning Customers Do you keep your promises to your cleaning customers? Or are you telling them what they want to hear? If it's the latter, beware! This is a sure-fire way to lose clients! . . . keep reading
Boost Sales In Your Cleaning Business with 100% Refunds!
Jean Hanson
We all know that there is nothing better in business than a customer referral. The problem is, your customers are busy people and don't often think of recommending your cleaning company unless you remind them to. Here is a simple, effective strategy for boosting sales in your cleaning business by offering 100% refunds to your existing customers. How can a refund boost business? Here's how it works. . . . keep reading
Getting Your Customers to Understand the Value Your House Cleaning Service Provides
Jean Hanson
Have you ever had a customer say that your service is so great it's worth much more than what they paid? We've all heard it, but sometimes it seems like pulling teeth to get them to understand the value of our service before they buy. Wouldn't it be easier if you could use your customers' own words to persuade them to buy your house cleaning services? . . . keep reading
Do You Have A Hard Time Competing Against "Trunk Slammers"?
Jean Hanson
In the residential cleaning industry most of us have heard of non-legitimate services nick-named "trunk slammers". We are talking about those that do not go through the proper legal channels to set up their businesses. They probably didn't register for a business license and don't have any liability insurance, or any other type of insurance for that matter. Yet they hang their shingle with the rest of us and market to our clients and potential clients. The fact is, they will always be there so you need to learn how to deal with them. So what can you do as a legal, licensed and insured cleaning professional? . . . keep reading
How To Create a Memorable Experience For Your Residential Cleaning Customers
Jean Hanson
The pressure is on. Can you feel it? Every residential cleaning business owner is under pressure to retain existing customers and find new customers. Not an easy task when the economy is unstable. The advice you've heard from the experts is to differentiate yourself from your competitors, but how do you do that? One way is to create a memorable experience for your customers -- an experience they've never had with another cleaning company. . . . keep reading
Member Discussion: How Can You Become Indispensable to Your Clients?
Member Discussion: How Can You Become Indispensable to Your Clients? This month our members discussed, "How can you become increasingly indispensable to your clients and make more profit?" We may not think of ourselves as indispensable, especially in tough economic times when customers dump their cleaning business at the first sign of trouble. But there are things we can do and additional services that we can provide that will make our customers feel as if they can't do without us! Listen as members share their ideas! . . . keep reading
Cleaning Business Customer Service: Delivering the WOW Factor
Jean Hanson
When it comes to providing customer service in your cleaning business, you want to stand above your competition by giving them the WOW factor. There is no excuse for poor customer service, and when you go above and beyond their expectations, you are able to cement your relationship with that customer. . . . keep reading
Should You Accept Credit Cards from Cleaning Customers?
Jean Hanson
Should You Accept Credit Cards from Cleaning Customers? As our society is becoming more and more "paperless," there are an increasing number of choices for your cleaning customers to pay their bill. Many people find that writing checks is becoming obsolete in a world of online banking, automatic payments, electronic checks, and debit and credit cards. Even carrying cash with you is becoming less important, as most businesses now accept debit and credit cards right at the checkout counter. What does this mean for you as a business owner? Most people like the convenience of paying with "plastic," but there are distinct advantages and disadvantages for you. . . . keep reading
Blogging for Residential Cleaning Companies
Jean Hanson
Blogging for Residential Cleaning Companies If you spend anytime on the internet, you've probably come across many blog sites. Teenagers, stay-at-home moms, news agencies, and CEO's of major corporations are all jumping on the blog bandwagon. Find out why your residential cleaning business would benefit from having your very own blog. . . . keep reading
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