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Employees, Human Resources, and Training
Your employees can make or break your cleaning company. Hiring the right employees and training them properly will make sure you get the right employees for the job. Taking the time to properly interview prospective cleaning employees, doing background checks and providing the right training can give your cleaning company that competitive edge. Our Employees articles will give you in-depth information on such important areas as:
- Human Resources
- Management
- Training
- Organization
- Motivation
- and More!
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OSHA Compliant Online Safety Training
Our sister site, The Janitorial Store and EMPO Corporation proudly bring you the convenience of OHSA Compliant, online safety training. All workplaces have hazards. Employees must be educated--in advance--about the potential hazards in their work environment. Hazardous Communications, also known as Employee Right To Know, covers both identified and potential hazards in the workplace, specifically chemical hazards, physical hazards, noise hazards, and infectious hazards. . . .
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Anatomy of an Accident & the Importance of Personal Protective Equipment (PPE)
Theresa Peterson, owner of Quality Cleaning
The owners of Quality Janitorial were pleased when they finally had built up their business enough to be able to employ others to help to do the cleaning. What they had not considered were all of the ramifications of not having a proper training program in place. Unfortunately they found out rather quickly. . . .
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Hygiene for Commercial and Residential Cleaners
Jean Hanson
One rather delicate subject you need to address with your cleaning staff is personal hygiene and appearance. Your employees represent your company. They ARE your company in many ways. You want them to present themselves in the best possible light. You can have the quickest, most-efficient, most-thorough cleaner in the world, but if there is an issue with their personal appearance or hygiene, some customers may not want them in their businesses or home. This is particularly true in house cleaning, since one on one contact with the homeowner is likely. However, the same principle applies to commercial cleaning businesses, especially if you employ a day porter. . . .
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Guidelines for Paying Employee Travel Time
Jean Hanson
If you have employees that are traveling between cleaning locations you need to have a company policy for paying travel time. Once you decide on your policy, add it to your employee manual, and then go over it with each employee. Don't let your employees tell YOU how they expect to be paid for traveling. . . .
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Compensation Plans for Residential Cleaning Services
Jean Hanson
One major question that comes up when residential cleaning services are hiring its employees is "How much should I pay them?" Many factors are involved in answering that question, taking into account such factors as geography, demographics, competition, and your marketing strategy, just to name a few. However, one question you need to think about is HOW you determine what to pay your employees. . . .
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Safety Training Program for Residential Cleaners
Did you know that cleaning companies are one of the businesses fined the most for failing to properly train their employees in regards to safety and hazards on the job? Complying with all of the local, state and federal requirements when it comes to safety training can be a big headache for your residential cleaning company. A small incident can lead to large fines for your company if you don't have a documented employee safety program in place for your cleaning business. The Safety Training for Residential Cleaners Program will provide you with all of the information you need to properly train your employees. . . .
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5 Reasons House Cleaning Team Leaders Fail
Jean Hanson
When it's time to hire a Team Leader for their cleaning business, most owners look to their existing employees. There is usually at least one person who stands out from the rest; they do a great job cleaning, they're dependable, and they go the extra mile for you. . . .
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Residential Team Cleaning Tips
Steve Hanson
Many residential cleaning companies find that cleaning homes in teams of 2 or 3 people is more efficient than having one person assigned to each home. If this is how you choose to run your business, then here are a few tips that will help your teams work efficiently. . . .
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6 Steps to Successful Hiring for House Cleaning Businesses
Jean Hanson
One of the jobs you're responsible for when cleaning homes is dusting. If you're not careful, it's easy to overlook items that collect dust. In fact some people never even think to dust some items, which is unfortunate because this is where they often run into problems with complaints from customers. . . .
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Employee Magnetism: What Makes YOU Magnetic?
Arlene Vernon
As a business owner, manager, and even as an individual, what makes YOU magnetic? In order for people to want to work with you or your company, it's vital that you have a solid understanding of what makes you magnetic, and that you market those magnetic attributes to your target audience. . . .
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Can This Employee be Fixed?
Arlene Vernon
Corrective action, disciplinary action, performance warning, whatever you call it -- there are certain employees who take up more of our supervisory time than other employees. We've all experienced new hires who didn't quite turn out as expected and we've all had a once ideal employee whose performance suddenly went astray. What's a supervisor to do? Fix 'em or fire 'em? . . .
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Policies, Procedures and Practices: Does Your Residential Cleaning Company Need a Policy Manual?
Jean Hanson
Formal policy manuals and employees handbooks are not required by law. However, they provide managers with an excellent opportunity to formalize their vision for managing their business and people. They also provide an impartial way to communicate some of those messages that are difficult to discuss one on one because they appear subjective. The following lists some of the issues you may wish to cover in a handbook or business-wide meeting. . . .
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Here's what our members are saying ...
"Steve and Jean - thanks a lot for offering this great resource for folks
like me who may not yet be in the business but seriously thinking about entering
it. Your materials here are truly a Godsend for me. If it were not for your
site, I wouldn't know where else to find reliable and honest information about
starting and running this type of business.
With all the information I have already gotten from this site, I feel confident
that I am better prepared to launch my business and that there are people I
could turn to and ask whenever I have questions. For that, I truly thank you
both."
Ruben Pifanio
Sunspark Home Cleaning Service
Toronto, Canada
"What a great site! I can easily spend hours and hours reading all the
information provided in your site and listening to those valuable audios and yes
they are surely beneficial to my running a cleaning business especially since I
am only new to the industry. I could highly recommend it not only to my fellow
Australians but to everyone in the cleaning industry! Well done Jean & Steve!"
Charity Mezger
Home Therapy Cleaning Services
Geraldton, Australia
"I really enjoy this site. I have found more
things in the last two days than I have from others sites I have been a part of.
I love the downloads and how simple they are. I have seen some from other sites
that made no sense. You have made
my life easier and I do not have to make the forms myself. Way to go!!!"
Lori of Lori's Cleaning Solutions
Coatesville PA
"Thank you all, for putting this site together and bringing us such great
resources, not only in downloads and information, but in the people resources
that you have brought together for us. Keep up the good work!"
Kathy Miller, Owner
pour-la-maison.com
Lakewood CO
"We are very fortunate to have the resources on this site available to us. I was
a business executive for many years and thought I knew it all. Thought starting
this business would be a piece of cake. WRONG!!! You guys have been a great
source of information and support - better than any site I've seen on any
topic."Susan Buckley
Mrs. Green Clean
Ft. Wright KY
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