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Employees, Human Resources, and Training
Your employees can make or break your cleaning company. Hiring the right employees and training them properly will make sure you get the right employees for the job. Taking the time to properly interview prospective cleaning employees, doing background checks and providing the right training can give your cleaning company that competitive edge. Our Employees articles will give you in-depth information on such important areas as:
- Human Resources
- Management
- Training
- Organization
- Motivation
- and More!
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AUDIO: Interview with Kevin Connell, CEO of AccuScreen
AUDIO: This is a recorded interview with Kevin Connell, CEO and Founder of AccuScreen, the industry leader in employee screening and background checks. Connell is a former Director of the National Association of Professional Background Screeners. He is also a renowned speaker, and has been featured on ABC News, and has been interviewed on more than 60 live talk radio programs. This is a two-part interview, with each part approximately 30 minutes. You'll learn . . .
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Interview Questions to Avoid When Hiring Cleaning Company Employees
Jean Hanson
Interviewing job applicants for your cleaning business can be a tedious process if you want to find the best candidates. You want to "weed out" the less desirable ones, but this can often be a difficult process. Applicants want to portray themselves in the best possible light, so determining their merits can be a challenge. You may think to yourself that by asking the right questions, you can accomplish this. However, you need to be careful what questions you ask. In these days of strict employment laws and potential legal consequences, it pays to know what questions you can and cannot ask. . . .
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Are You Ready To Hire Your First Supervisor For Your Cleaning Business? (Part Two)
Sharon L Cowan
So how do we find a good supervisor and should we promote from within? There are several qualities which an effective supervisor will possess. The most important is the customer driven philosophy that must flow throughout the entire company. The business owner and the supervisor must be "on the same page" with regards to customer satisfaction and service standards. It is often easier to find someone already within the organization who meets this standard. This person can easily make good decisions based on working knowledge of the company and its service standard. . . .
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Are You Ready To Hire Your First Supervisor For Your Cleaning Business? (Part One)
Sharon L Cowan
Knowing when you are ready to promote or hire your first supervisor can be a huge step for a cleaning business owner. How do I know if I need to promote or hire a supervisor? Am I taking on more than I can afford financially? Will the supervisor be a "working" supervisor, or merely handle accounts and crews? Where do I find a great supervisor? How much do I pay? What exactly will the supervisor's duties? These are all questions that come into play. Let's start with the "when" part of our question. . . .
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Should You Hire Male House Cleaners?
Jean Hanson
What is your opinion on hiring male house cleaners? Do you hire them? Are your clients accepting of male cleaners? Men and women employees are equally capable of doing outstanding work. However, you need to be aware of putting your employees or your clients in uncomfortable situations. . . .
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OSHA Compliant Online Safety Training
Our sister site, The Janitorial Store and EMPO Corporation proudly bring you the convenience of OHSA Compliant, online safety training. All workplaces have hazards. Employees must be educated--in advance--about the potential hazards in their work environment. Hazardous Communications, also known as Employee Right To Know, covers both identified and potential hazards in the workplace, specifically chemical hazards, physical hazards, noise hazards, and infectious hazards. . . .
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Anatomy of an Accident & the Importance of Personal Protective Equipment (PPE)
Theresa Peterson, owner of Quality Cleaning
The owners of Quality Janitorial were pleased when they finally had built up their business enough to be able to employ others to help to do the cleaning. What they had not considered were all of the ramifications of not having a proper training program in place. Unfortunately they found out rather quickly. . . .
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Hygiene for Commercial and Residential Cleaners
Jean Hanson
One rather delicate subject you need to address with your cleaning staff is personal hygiene and appearance. Your employees represent your company. They ARE your company in many ways. You want them to present themselves in the best possible light. You can have the quickest, most-efficient, most-thorough cleaner in the world, but if there is an issue with their personal appearance or hygiene, some customers may not want them in their businesses or home. This is particularly true in house cleaning, since one on one contact with the homeowner is likely. However, the same principle applies to commercial cleaning businesses, especially if you employ a day porter. . . .
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Guidelines for Paying Employee Travel Time
Jean Hanson
If you have employees that are traveling between cleaning locations you need to have a company policy for paying travel time. Once you decide on your policy, add it to your employee manual, and then go over it with each employee. Don't let your employees tell YOU how they expect to be paid for traveling. . . .
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Compensation Plans for Residential Cleaning Services
Jean Hanson
One major question that comes up when residential cleaning services are hiring its employees is "How much should I pay them?" Many factors are involved in answering that question, taking into account such factors as geography, demographics, competition, and your marketing strategy, just to name a few. However, one question you need to think about is HOW you determine what to pay your employees. . . .
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Safety Training Program for Residential Cleaners
Did you know that cleaning companies are one of the businesses fined the most for failing to properly train their employees in regards to safety and hazards on the job? Complying with all of the local, state and federal requirements when it comes to safety training can be a big headache for your residential cleaning company. A small incident can lead to large fines for your company if you don't have a documented employee safety program in place for your cleaning business. The Safety Training for Residential Cleaners Program will provide you with all of the information you need to properly train your employees. . . .
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5 Reasons House Cleaning Team Leaders Fail
Jean Hanson
When it's time to hire a Team Leader for their cleaning business, most owners look to their existing employees. There is usually at least one person who stands out from the rest; they do a great job cleaning, they're dependable, and they go the extra mile for you. . . .
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