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Audios for Members
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Audio Recordings for Members
Listen to audio recordings on the topics listed below. Check back often as we're always adding new information. The most recent audios are listed below the gray line.
Getting Started in Your Residential Cleaning Business: Step-by-Step
This is a series of short audio recordings that take you step-by-step through the process of starting your business. Some of the topics include deciding on a niche, how to choose a name for your business, getting an EIN number, how to pay taxes, how to set up your company to hire employees and more!
Interviews with Experts
We regularly interview experts in the residential cleaning business. We also look for people who are experts in other areas of business that will be of interest to our members. Check back often as we will be adding to this section of the website regularly.
Telephone Discussion Forums
Join us for the Members Only Telephone Discussion Forums - starting in February 2009.
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Telephone Discussion for Members - April 2010
Members: Join us for our monthly telephone discussions! This month our topic is "What do you track in your cleaning business?" We all track things like income, expenses and payroll. But there are all sorts of other things you could track in order to keep a handle on what's happening in your business. Here are a few examples: customer turnover, employee turnover, how customers found you, customer complaints/compliments, etc. Join us for this brainstorming session on Wednesday, April 7th at 11AM CST (12PM EST, 10AM MTN, 9AM PST). Come prepared to discuss your ideas with fellow members! . . .
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Member Discussion: How Can You Become Indispensable to Your Clients?
This month our members discussed, "How can you become increasingly indispensable to your clients and make more profit?" We may not think of ourselves as indispensable, especially in tough economic times when customers dump their cleaning business at the first sign of trouble. But there are things we can do and additional services that we can provide that will make our customers feel as if they can't do without us! Listen as members share their ideas! . . .
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Member Discussion: Plan ahead for seasonal trends and promotions
This is a member discussion on planning ahead for seasonal promotions. Are you planning in advance for seasonal or holiday promotions or does the holiday suddenly creep up and you suddenly realize it's too late to do anything to generate extra business? Do you plan for your promotions in a marketing budget? Listen as members brainstorm ideas and share resources on what works for them. . . .
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AUDIO: Are You Prepared for Tax Time?
This is a telephone discussion that members had at our sister site, The Janitorial Store. Listen as Jean, Steve and fellow members discuss tax time preparation. Some of the topics discussed include: Why you should use bookkeeping software to track your business financials; Do you prepare your own taxes or do you have an accountant?; How often and when you should visit your accountant; Paying Estimated taxes W-2's and other end-of-year forms and reports; Taking advantage of write-off's; Tracking mileage; Employees vs subcontractors . . . .
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AUDIO: What Steps Do You Take To Satisfy An Unhappy Customer?
If a client is unhappy with the cleaning, what steps do you take to satisfy them? Do you go back and re-clean the area? Do you have a time limit on doing this? Do you offer a refund or have a money back guarantee? Listen as Steve and Jean Hanson discuss the strategies cleaning business owners must think about when providing service to customers who are not satisfied with the cleaning. . . .
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Interview with Cathy Green - Upper Crust Maids
Have you ever wanted to find out how other residential cleaning business owners got started in their business and how they managed to grow it successfully without going absolutely crazy in the process? Listen as Steve Hanson interviews Cathy Green of Uppercrust Maids shares her experiences since starting her business in 2007. Her business is doing very well and she has great advice for those just starting out. . . .
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INTERVIEW: John Schwery of Maid Easy Software
This is an audio interview with John Schwery of Maid Easy Software. Listen as John talks about how he got into the residential cleaning business and how the need for management systems paved the way for creating his own customized software solution for his cleaning business. John's software has been in use by maid services all over the country since 1996. . . .
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Safety Discussion with Sharon Cowan, Jean and Steve Hanson
Perry Phillips of Home Cleaner Magazine invited Jean & Steve Hanson of MyHouseCleaningBiz.com and Sharon Cowan of Cleaning Business Consulting Group to discuss the topic of Safety. some of the topics covered in this call include: your responsibility as a cleaning business owner, what lack of attention to safety can cost your business, safety training -- what to discuss and how often, what you need to know about Osha, Right to Know law, and much more! . . .
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AUDIO: Common Mistakes Maid Service Owners Make
Listen to Jean Hanson, Co-Founder of MyHouseCleaningBiz.com and Perry Phillips, publisher of Home Cleaner Magazine Publisher as they discuss the most common mistakes that owners and managers of maid service companies make that hold them back from the success they want from their cleaning businesses. . . .
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Industry Panel Discussion on the Current Economic Situation
In such uncertain times economically, what are the answers? How can business owners and in your case especially, residential cleaning service owners, know the right moves to make? Because the economy seems to be front and center on the minds of just about everybody, Home Cleaner Magazine has invited industry leaders to discuss this topic in an open forum with a panel of who's who in the home cleaning industry. Panel members include Gary Goranson, Sharon Cowan, Steve and Jean Hanson, Tom Stewart, and Debbie Sardone. . . .
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Conference Call (Bridge Line) Tips and Etiquette
Jean Hanson
Througout the year we offer Telephone Discussion Forums, Interviews with Experts, and Classes via telephone bridgeline. Please read this article before joining us on any of the calls. It offers tips that will make your experience most enjoyable! . . .
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AUDIO: Quality Control In Your House Cleaning Business (3-part series)
Have you ever told your customers, "We provide quality house cleaning services"? What exactly does that mean? And how in the world do you control the quality of your house cleaning services if you can't inspect each home yourself? This is a 3-part audio series where Jean Hanson asks Sharon Cowan what Quality Control means and how to implement it in your house cleaning business. . . .
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Residential Cleaning Industry Panel Discussion about Current Economical Conditions
In such uncertain times economically, what are the answers? How can business owners and in your case especially, residential cleaning service owners, know the right moves to make? Because the economy seems to be front and center on the minds of just about everybody, Home Cleaner Magazine has invited industry leaders to discuss this topic in an open forum with a panel of who's who in the home cleaning industry. . . .
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Perry D. Phillips, Jr.
Perry D. Phillips, Jr. is a writer, speaker, and consultant for the residential cleaning industry. He is the publisher of www.homecleanermagazine.com. Perry is an advocate for the professional home cleaning industry and is committed to increasing awareness through consumer education. He also founded the only non-profit member organization for the industry, ARCSI. His passion helping owners of house cleaning/maid service companies achieve their goals. . . .
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Here's what our members are saying ...
"Steve and Jean - thanks a lot for offering this great resource for folks
like me who may not yet be in the business but seriously thinking about entering
it. Your materials here are truly a Godsend for me. If it were not for your
site, I wouldn't know where else to find reliable and honest information about
starting and running this type of business.
With all the information I have already gotten from this site, I feel confident
that I am better prepared to launch my business and that there are people I
could turn to and ask whenever I have questions. For that, I truly thank you
both."
Ruben Pifanio
Sunspark Home Cleaning Service
Toronto, Canada
"What a great site! I can easily spend hours and hours reading all the
information provided in your site and listening to those valuable audios and yes
they are surely beneficial to my running a cleaning business especially since I
am only new to the industry. I could highly recommend it not only to my fellow
Australians but to everyone in the cleaning industry! Well done Jean & Steve!"
Charity Mezger
Home Therapy Cleaning Services
Geraldton, Australia
"I really enjoy this site. I have found more
things in the last two days than I have from others sites I have been a part of.
I love the downloads and how simple they are. I have seen some from other sites
that made no sense. You have made
my life easier and I do not have to make the forms myself. Way to go!!!"
Lori of Lori's Cleaning Solutions
Coatesville PA
"Thank you all, for putting this site together and bringing us such great
resources, not only in downloads and information, but in the people resources
that you have brought together for us. Keep up the good work!"
Kathy Miller, Owner
pour-la-maison.com
Lakewood CO
"We are very fortunate to have the resources on this site available to us. I was
a business executive for many years and thought I knew it all. Thought starting
this business would be a piece of cake. WRONG!!! You guys have been a great
source of information and support - better than any site I've seen on any
topic."Susan Buckley
Mrs. Green Clean
Ft. Wright KY
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