The Workplace Conflict Starter Kit for Residential Cleaning Companies
Product number: workplace-conflict-resi
Are you tired of dealing with constant conflict in your cleaning business?
You know what it's like...having to deal with conflict at work. Having to tell an employee something they don't want to hear like policy violations, absenteeism or behavior problems.
Even customers can bring conflict within your workplace. One day you're diffusing customer complaints, the next day you're dealing with accusations against employees, and trying to manage it all without creating chaos and getting too stressed out.
If you've faced any of these challenges, you're about to discover some great news.
Introducing The Workplace Conflict Starter Kit
This is a web-based self-study program that's your surefire solution to knowing what to do and say when things go wrong!
Using audio lessons, interactive templates and step-by-step guidance, you'll learn techniques to communicating with power and ease in almost every situation imaginable.
Just take a look at what you'll learn from The Workplace Conflict Starter Kit:
- You'll discover a neat little trick that takes the stress out of delivering bad news no matter who you're talking to!
- You'll acquire a simple yet effective way to stand out from your competitors without spending one dime.
- You'll get customizable templates using verbiage that make it easy for you to craft powerful, attention-getting messages that people will listen to and remember!
- You'll discover what the most powerful communicators do that you don't!
- You'll learn a surprisingly simple way to hone in on exactly what your audience needs to hear;insight you'll wish you'd had years ago!
- You'll learn a groundbreaking approach for building a powerful personal brand!
- You'll get a quick and easy way to skip the learning curve so you can start delivering memorable messages immediately!
- And much more!
When you finish this course, you'll possess many of the skills usually associated with a degree in Business Communications, which means you'll know everything you need to know about creating positive impressions, managing your reputation and delivering effective messages, guaranteed!
It doesn't matter if you're a novice communicator. It doesn't matter if you've tried and failed before. And it doesn't matter if speaking in front of your team heads your list of "My least favorite things". Why? Because this really works.
MyHouseCleaningBiz.com have partnered up with communications expert, Melissa DeLay of TruPerceptions to create this one-of-a-kind program, specifically designed for residential cleaning business owners.
The Workplace Conflict Starter Kit is an online course with 4 audio sessions, each approximately 15 minutes long and packed with communication tips and verbiage you can use right now.
Session 1: Crafting Your Message Guide
Session 2: How to Know Exactly What to Do and Say When Things Go Wrong
Session 3: Magical Phrases
Session 4: Good Ways to Deliver Bad News
Also included are three Word document Templates that include:
1. Crafting Your Message Guide. Your Message Guide is a pre-crafted vault of content that can be drawn from to address any situation. Learn how to create verbiage to use for every possible conflict that might arise in your business. You'll use this handy Word document over and over again, every time you come up against a new conflict in your business.
2. Sample Message Guide: Good Ways to Deliver Bad News. This guide gives you the exact verbiage to use in these situations:
- Accusations of theft
- Accusations of damage
- Accusations of poor quality cleaning
- At-risk of losing an account
- Poor online review
- Request for refund
- Late/absenteeism
- Behavior problems - co-worker conflict
- Behavior problems - carelessness
- Behavior problems - gossip / bad-mouthing
- Behavior problems - rule breaking
- ...and tips for adapting this verbiage to deal with just about any other situation you find yourself in!
3. Magical Phrases. These phrases will help you deal with any kind of in-the-moment, surprise controversy and help you avoid making mistakes, no matter what situation you find yourself in.
Listen to a short clip, taken from Lesson 2, where you'll learn exactly how to handle an employee who consistenly late or absent from work:
If this sounds exactly like what you've been searching for (and I'm sure it is), then don't delay, order The Workplace Conflict Starter Kit Today!
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"Wow, the Workplace Conflict Starter Kit is REALLY helpful. The kit provided me with the language tools needed as I encounter and address difficult circumstances while being sincere and direct to our clients and team members. Thank you for putting this together. Extremely helpful. This organization has been instrumental in expanding my knowledge and advancement in the industry. So thankful that Jean and Steve had the forethought to create this organization for all of us!."
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"Even after 28 years in business there are still times that I or my staff struggle to find "the right way" to speak to a client or employee and be both diplomatic and gracious in a heated moment. The Workplace Conflict Starter Kit that Jean and Steve Hanson have put together makes these discussions and dialogs much easier. The Hanson's have again done an excellent job of doing all the legwork in finding and hiring the right professional to deliver the message. These modules are easy to listen to and engaging to the point that you want to run right out and use the techniques and theories on a daily basis, not just in business but in life. I highly recommend them to everyone.." Theresa Peterson |
