FAQ [Frequenty Asked Questions]
QUESTION: How Do I Join or Renew my Membership?
ANSWER: Joining or renewing your Membership is easy! The Janitorial Store offers two (2) Membership levels: Pro and Premium.
To choose the right option for your business, we recommend reviewing the Membership comparison page here:
Membership Overview & Comparison
Once you’ve decided which Membership level is best for you, simply use one of the links below to join or renew:
Pro Membership Subscription Form
Premium Membership Subscription Form
Have Questions Or Need Additional Support Joining or Renewing Your Membership?
We’re here to help! Reach out anytime via the Contact Us form or email at [email protected]
QUESTION: Is A Membership Tax-Deductible?
ANSWER: Membership to The Janitorial Store, as well as Coaching/Mentorship, can potentially be tax-deductible as it should qualify as a professional development expense. Generally, the information, advice, and educational content provided through the membership must be directly applicable to the current roles of you and your team. In the U.S., this aligns with the IRS requirement that the expense must help "maintain or improve" the skills necessary for your existing employment, business, or trade.
However, tax laws vary by location and business structure, so it’s important to consult your local tax accountant to confirm whether your specific Membership purchase meets the criteria for deductibility.
Have Questions Or Need Additional Support?
We’re here to help! Reach out anytime via the Contact Us form or email at [email protected].
QUESTION: Do Both Membership Options Have The Same Access And Benefits?
ANSWER: No, the Pro Membership and Premium Membership offer different levels of access and benefits. The Premium Membership includes all the benefits of the Pro Membership, plus additional exclusive content and discounts.
For a detailed comparison of the two (2) Membership levels, check out the Membership Overview.
Have Questions Or Need Additional Support?
We’re here to help! Reach out anytime via the Contact Us form or email at [email protected].
QUESTION: What Do I Get With My Membership?
ANSWER: The Janitorial Store offers two (2) Membership levels: Pro and Premium.
To choose the right option for your business, we recommend reviewing the Membership comparison page here:
Membership Overview & Comparison
Once you’ve decided which Membership level is best for you, simply use one of the links below to join or renew:
Pro Membership Subscription Form
Premium Membership Subscription Form
Have Questions Or Need Additional Support?
We’re here to help! Reach out anytime via the Contact Us form or email at [email protected].
QUESTION: How Much Does The Membership Cost?
ANSWER: The Janitorial Store offers two (2) Membership levels: Pro and Premium.
To choose the right option for your business, we recommend reviewing the Membership comparison page here:
Membership Overview & Comparison
Once you’ve decided which Membership level is best for you, simply use one of the links below to join or renew:
Pro Membership Subscription Form
Premium Membership Subscription Form
Have Questions Or Need Additional Support?
We’re here to help! Reach out anytime via the Contact Us form or email at [email protected].
QUESTION: I Am Thinking About Starting A Residential Cleaning Business. Can You Help?
ANSWER: My House Cleaning Biz.com is an online community for anyone starting or growing a residential cleaning business. This active community is for those who are serious about building a more profitable and successful business. We provide you with all the tools and resources you need to achieve your dream of running a successful cleaning business -- without having to learn it all the hard way.
Joining or renewing your Membership is easy! The Janitorial Store offers two (2) Membership levels: Pro and Premium.
To choose the right option for your business, we recommend reviewing the Membership comparison page here:
Membership Overview & Comparison
Once you’ve decided which Membership level is best for you, simply use one of the links below to join or renew:
Pro Membership Subscription Form
Premium Membership Subscription Form
Have Questions Or Need Additional Support?
We’re here to help! Reach out anytime via the Contact Us form or email at [email protected].
QUESTION: How Do I Sign Up For A Membership?
ANSWER: Becoming a Member of The Janitorial Store is easy! The Janitorial Store offers two (2) Membership levels: Pro and Premium.
To choose the right option for your business, we recommend reviewing the Membership comparison page here:
Membership Overview & Comparison
Once you’ve decided which Membership level is best for you, simply use one of the links below to join or renew:
Pro Membership Subscription Form
Premium Membership Subscription Form
Have Questions Or Need Additional Support?
We’re here to help! Reach out anytime via the Contact Us form or email at [email protected].
QUESTION: How Can I Market My Commercial Cleaning Business More Effectively?
ANSWER: Grow your commercial cleaning business with proven marketing strategies built specifically for THE BUSINESS OF CLEANING!
Why waste time and money on a marketing agency that doesn’t understand our industry nor your business? Too often, generic marketing companies spend your budget learning our industry before they even begin delivering results.
With deep expertise in both commercial cleaning and marketing, our team working with Marketing Systems by Design —has helped countless commercial cleaning companies grow by developing:
- High-performing, conversion-focused websites
- SEO-optimized content and off-site SEO strategies
- Reputation and review management systems
- Email marketing funnels that nurture and convert leads
- And much more...
We know the commercial cleaning industry inside and out—and we know what works.
Click The Link Below To
Book A Discovery Call With
Marketing Systems By Design
BOOK A DISCOVERY CALL
BONUS
Click The Link Below
To Receive Your Free
MARKETING SYSTEMS BY DESIGN
"MARKETING CHECKUP"
Have Questions Or Need Additional Support?
We’re here to help! Reach out anytime via the Contact Us form or email at [email protected].
QUESTION: Why Did My Payment Fail When I Tried To Sign Up?
ANSWER: There are several reasons your transaction may have failed—these include a card code mismatch, declined authorization by your bank, insufficient funds, incorrect cardholder details, or an invalid expiration date. Please double-check your payment information. If the issue continues, feel free to contact us via the Contact Us form or email at [email protected]. for support.
Have Questions Or Need Additional Support?
We’re here to help! Reach out anytime via the Contact Us form or email at [email protected].
QUESTION: What Is The Credit/Refund Policy?
ANSWER: Click to view the Credit/Refund Policy.
Have Questions Or Need Additional Support?
We’re here to help! Reach out anytime via the Contact Us form or email at [email protected].
QUESTION: Can I Become A Member If I Live Outside The United States?
ANSWER: Yes, absolutely. THE BUSINESS OF CLEANING transcends borders. We’re proud to support members not only across the continental United States but also in more than 33 countries worldwide (and growing).
Joining is simple! The Janitorial Store offers two (2) Membership levels: Pro and Premium.
To choose the right option for your business, we recommend reviewing the Membership comparison page here:
Membership Overview & Comparison
Once you’ve decided which Membership level is best for you, simply use one of the links below to join or renew:
Pro Membership Subscription Form
Premium Membership Subscription Form
Have Questions Or Need Additional Support?
We’re here to help! Reach out anytime via the Contact Us form or email at [email protected].
QUESTION: How Do I Update My Account Information, i.e. Username, Password, Credit Card, Email Address, Phone Number, Subscription Status, etc.
ANSWER: To update your account information, log in to your account and navigate to the Account Settings page. From there, you can update your credit card, email address, phone number, and other details.
NOTE: To protect your account and privacy, you will be asked to re-enter your Password before you can view your personal account information.
Have Questions Or Need Additional Support ?
We’re here to help! Reach out anytime via email at [email protected].
QUESTION: Where Can I Find My Account Status And Transaction Information?
ANSWER: Log in to The Janitorial Store, then go to the My Account located at the top of the Member Home Page. Click on the applicable Account Status and Transaction Information links to access your account information.
Click on the link provided to go directly to Managing Your Account.
NOTE: To protect your account and privacy, you will be asked to re-enter your Password before you can view your personal account information.
Have Questions Or Need Additional Support ?
We’re here to help! Reach out anytime email at [email protected].
QUESTION: How Do I Cancel My Membership?
ANSWER: See bullet points and link below:
- You can cancel your membership at any time.
- You will retain full access to The Janitorial Store for the remainder of the month you’ve paid for.
- After your membership expires, your account will become inactive.
- If you decide to rejoin later, you will not be charged any setup fees.
For more details, refer to The Janitorial Store Credit/Refund Policy.
NOTE: To protect your account and privacy, you will be asked to re-enter your Password before you can view your personal account information.
Have Questions Or Need Additional Support ?
We’re here to help! Reach out anytime via email at [email protected].
QUESTION: Why Do I Keep Getting an Inactivity Message or Getting Kicked Out of the Site?
ANSWER: If you're being logged out of the site shortly after logging in, it's likely due to an issue with cookies not being saved properly. Cookies help track your session activity and are required to keep you logged in.
Here’s a checklist to help resolve the issue:
-
Check your computer’s date and time settings.
Make sure the system clock is set to the correct date, time, and time zone. -
Ensure your browser allows cookies.
If you're using Internet Explorer, you can adjust your cookie settings by following the instructions on this page Cookie Settings Guide. -
Restart your computer.
If you haven’t restarted it since the issue began, a reboot may help clear the problem. -
Review your firewall settings.
Even if cookies are enabled in your browser, a firewall may be blocking them. Check to ensure cookies are allowed through your firewall.
Have Questions Or Need Additional Support ?
We’re here to help! Reach out anytime via email at [email protected].
QUESTION: Why Didn't I Receive My Member Discount on a Product Purchase?
ANSWER: You may have used an email address that doesn't match your active The Janitorial Store Member profile, or your Membership may have expired.
Our system identifies your Membership status based on the email address linked to your TJS account. When you add a product to your shopping cart, look for the green note confirming your member status. If it doesn’t appear, double-check that you're logged in with the correct email address.
- ATTENTION MEMBERS: Member Price Discounts will appear on the order review page. If you don't see your discount, go back and make sure you entered your Member email address to get the discount; so be sure to use your Member email address to get the discount.
If you are a The Janitorial Store Member and did not receive a discount on a recent purchase, please contact us within ten (10) business days with purchasing information and missed discount details.
Have Questions Or Need Additional Support ?
We’re here to help! Reach out anytime via email at [email protected].
QUESTION: How Do I Upgrade My Membership?
ANSWER: Once you’ve decided a Premium Membership level is best for you, simply use the link below to renew your current membership profile to upgraded status:
What happens to the time left on your current Membership Plan if you upgrade?
Any time remaining on your existing membership will be pro-rated and added to the new Premium Membership renewal schedule.
Want to Upgrade Now? Click here to upgrade to the Premium Membership
Have Questions Or Need Additional Support ?
We’re here to help! Reach out anytime via email at [email protected].
QUESTION: I Lost/Deleted My Download Instructions. Can I Still Receive My Purchase?
Have Questions Or Need Additional Support ?
We’re here to help! Reach out anytime [email protected]
QUESTION: I Never Received My Download After Purchase. When and How Can I Get It?
ANSWER: After placing your order, you should have received an email with a link and password. If you received this email, simply click the link and enter the email address you used to place the order, along with the password provided in the email.
IMPORTANT:
- If you are a current member, this is not your membership password.
- The password is only valid for 3 days. After that, you will no longer be able to access your download.
If your download purchase has expired or you never received your email download instructions,
email at [email protected]
QUESTION: I Tried to Order a Product, But My Order Was Declined. Can You Help?
ANSWER: There are a number of reasons that your order was declined, ranging from incorrect card information to a required information field not completed to a typo in your personal information.
Have Questions Or Need Additional Support ?
We’re here to help! Reach out anytime [email protected]
