| Name |
Bernie Williams |
| Name of your business: |
Busybody 401 |
| When did you open your business? |
2008 |
| What services do you offer? |
Residential and Commercial. |
| Why did you start the business? |
Enjoy cleaning and was looking for a new stream of income. |
| How many people are in your company? |
6 full-time and 4 on call. |
| What has been the biggest surprise, good or bad, since you started? |
Getting clients. |
| What is the toughest part of running your business? |
Keeping long term staff. Too much turnover. |
| What is the best part of running your business? |
Client satisfaction after each job. They are always pleased with the service. |
| Is there anything that you would have done differently? |
Not offer transportation for my staff to and from the jobs. |
| What is the most important thing you will be adding, doing, changing in the next year for your business? |
I would like to focus mostly on commercial work that is local or within public transit so the staff can get themselves to and from work. Redoing my website. Marketing the business to reach the clients we would like to service or attract. Hire more staff. I would like to add social media, presently non-existent on social media. Redoing the company's logo and re-branding the company to sound more professional, especially to attract bigger businesses. |
| Where do you see your business in 2 years, 5 years, and 10 years? |
In 5-10 years I would like to see the business producing residual income. Aiming for $200,000 per year net profit and growing. Biding government and larger corporate contracts. Hiring management staff. Producing and supplying our line of cleaning products. |
| What advice could you give others and please don't hold back! |
Show the staff that you appreciate there service and hard work. Follow up with your client. Be prompt to returning calls. If there is a problem, deal with it promptly. Be honest. |
| How do you use MyHouseCleaningBiz.com to help you with your business? |
I would like help with marketing and rates, attracting good staff, and keeping them long term. Marketing to businesses and corporations |
| School - high school, college, technical school: |
Up to college. |
| What are some of your prior jobs or businesses? |
Office clerk, designer. |
| Is there a specific person or event in your life that made you decide to go into business for yourself? |
My parent: to follow in their footsteps. |
