Member Profile: KUDZAI GOMBAKOMBA
| Name | KUDZAI GOMBAKOMBA |
| Name of your business: | KG SPOTLESS, LLC |
| When did you open your business? | NOVEMBER 2012 |
| What services do you offer? | RESIDENTIAL CLEANING Deep cleaning, move out/in cleaning, general maintenance cleaning, weekly, biweekly, customer tailored requests, post construction cleaning. |
| Why did you start the business? | As someone who has worked in the hospitality industry for over 20 years, I realized there was a need for residential and commercial cleaning services in my community. I enjoy providing excellent customer services to clients and providing that personalized service that each homeowner and business owner requires for their home and office. |
| How many people are in your company? | 6 |
| What has been the biggest surprise, good or bad, since you started? | Customer loyalty has been the biggest surprise since I started the business. We have been able to retain over 90% of our customers for over 7 years, while also contracting with new ones. It goes to show that people will continue to do business with companies that provide consistent quality in their service. I am proud to say the numbers speak for themselves; that customer service and quality are my company's greatest strengths. |
| What is the toughest part of running your business? | Employee retention is a challenge when it comes to running a cleaning business. Since my business involves closely interacting with clients and entering their personal spaces, I always want to make sure I work with individuals that are trustworthy, excellent communicators and hardworking. Unfortunately, it is difficult to retain someone with those traits, but when I do, I provide competitive salary, flexibility and treat them as partners and not employees. This strategy has allowed me to retain 1 full-time staff and 4 part-time staff. |
| What is the best part of running your business? | I never get tired of seeing the look on our clients' faces when they see the finished job. They are always impressed at how clean their homes or office spaces are after we finish. They really appreciate the time we take to clean every corner and the attention to detail. |
| Is there anything that you would have done differently? | Not at the moment. Our client's are happy with our service. The reviews on Thumbtack speak for themselves. I work with my team to address any concerns that are brought to my attention and promptly work to resolve them. I use the feedback from clients to improve our services. |
| What is the most important thing you will be adding, doing, changing in the next year for your business? | Expanding our service area. We currently service the greater Washington DC metropolitan area and are working to expand to reach areas 10-15 miles away from our current service area. |
| Where do you see your business in 2 years, 5 years, and 10 years? | In 2 years, our business will have expand to service additional areas. In 5 years, we will have a second branch office. In 10 years, we will have 3-4 branch offices that service different areas. |
| What advice could you give others and please don't hold back! | Treat clients as individuals, each client's needs are different and must be addressed differently. Always be honest and reliable, it will help to gain the client's trust and loyalty. |
| How do you use MyHouseCleaningBiz.com to help you with your business? | I read articles to help come up with ideas to improve my business. I also take some courses available to gain more experience and to stay up to date with the industry. |
| School - high school, college, technical school: | Master of Adult Education, University of Zimbabwe Certificate in Hotel and Catering Management, Malta School of Tourism. |
| What are some of your prior jobs or businesses? | Hotel and Catering Trainer, Zimbabwe Ministry of Higher Education, Food and Beverage Cost Controller, Sheraton Hotel, Housekeeping Associate, NSP Cleaning Company. |
| Is there a specific person or event in your life that made you decide to go into business for yourself? | After over 20 years in the hospitality industry I realized I had a lot of experience and ideas that I wanted to implement for myself and decided to start a cleaning company. |
| Web Site: | http://kgspotless.wordpress. |
| Email Address: | [email protected] |
| Your Social Network links (LinkedIn, Facebook, Twitter, etc): | kgspotless https://www.facebook.com/ https://www.linkedin.com/in/ |
