Just because you're super busy in your cleaning business, doesn't mean you're making progress or growing your business. Find out why....Learn More

Finding good cleaning technicians is a huge challenge for cleaning business owners these days. Good, hard-working people are in short supply. But sometimes it's our own fault that we've hired "warm bodies" instead of people we can groom into great employees....Learn More

Are You Hiring "Warm Bodies" Instead of Cleaning Technicians? We know we should take our time to find the right people, but sometimes our growth is out-pacing our ability to find and retain employees....Learn More

Are you using social media sites or other online sites to recruit new employees? Many are making a big mistake when using social media sites for making hiring decisions....Learn More

Everyone wants more money, and many cleaning business owners believe that money is the only motivation cleaning technicians need to be happy with their job. I mean, let's face it. I'm pretty sure most us have had employees quit because they could make 10 cents an hour more at another job....Learn More

If you've ever heard people referred to as toxic, then you know they're not the sort of people you want to be around. So why in the world would you let toxic cleaning technicians continue working in your company?...Learn More

Have you ever felt so overwhelmed with all the stuff you've got going on in your cleaning business that you feel like hanging it all up just to get a break? I'm sure we've all felt that way at some point....Learn More

Isn't it frustrating when a client calls to complain about the quality of cleaning? After all, you take the time to train employees, and you even train your supervisors on managing quality control. So why does it keep happening? If you find yourself blaming your quality control problems on your cleaning technicians, you'll want to watch this video for tips on how to break the cycle....Learn More

Many cleaning business owners call us for advice because they have an opportunity to take on a large cleaning account -- one that is much larger than they're used to. In this video, Jean Hanson and Sharon Cowan discuss the pitfalls of taking on that first large cleaning account and what to be prepared for. Our guest for today's episode is Sharon Cowan, CBSE....Learn More

At seminars inevitably, we see several business owners texting and talking to clients, putting out fires that are going on at their business, and walking out of seminars to take a phone call. If you don't train people how to function in your absence, you allow them to distract you from what you need to accomplish during convention week. In this video, learn how to protect yourself from "time stealers". Our guest for today's episode is Sharon Cowan, CBSE...Learn More

This is a spreadsheet called "Product Rates Tracking", which can be used by residential cleaning companies to track production rates by home. Simply enter the client name, square footage and the time it takes to clean, and the spreadsheet will calculate your production rate (how many square feet can be cleaned in an hour). There is also a tab for tracking tasks for employees. Simply time up to 3 employees on each task to get the average time it takes for that particular task....Learn More

Networking can be stressful for even the most savvy networkers. We'd like to let you in on a few easy tactics you can use to make networking more fun; including how to use the Networking Vortex at your next networking event. Our guest for this episode is Teresa Thomas, Director of WIN (Women in Networking), in Minneapolis, MN....Learn More

As a cleaning business owner you have to deal with difficult situations on a regular basis. Whether it's figuring out how to make an angry customer happy without giving away the farm, or mediating between employees that just can't seem to get along. In this video, "Message Maven" Melissa De Lay helps make the process easier by giving you verbiage you can use and simple strategy changes that can help turn a bad situation into a positive result for all....Learn More

Did you know that "WE" is for selling and "YOU" is for buying? Think about the last time you talked to a cleaning prospect. Did some of your sentences start with; "We do this..." and "We do that..."? When you're talking with prospects, how many times do you think you use the word "WE"? I'm willing to bet more times than you think. In this video I'll share an example for getting rid of "WE" and "I" in your vocabulary and close more sales in your cleaning company....Learn More

Many cleaning company owners and supervisors have never received any formal training on how to discipline employees. In this video, Jean Hanson and Dick Ollek, CBSE, discuss several best practices when it comes to dealing with discipline issues. If you don't follow these recommended practices, you'll likely find your self frustrated and possibly in hot water if you don't pay attention to the legal side of discipline....Learn More

These days cleaning prospects tend to focus on the price of your cleaning service over everything else because they want the best deal to stay within their budget, while still getting a quality service. But it's your job to help them realize they should be thinking about COST, not PRICE - there IS a difference....Learn More

If you want it done right, do it yourself. I'm sure you've said this to yourself a few times; I know I have. And you know what? You're probably right! No one can run your business as well as you. No one will put the same amount of time and energy into your business as you do, and no one has the passion for the business that you have. Of course not, it's your business!...Learn More

Many business owners are getting frustrated since Facebook has severely limited the ability of our followers to see our posts unless we spend money to boost visibility. If you also connect with clients and prospects on your personal page, this Facebook tip will help you reach and engage with more of your followers and cleaning prospects in a very targeted way....Learn More

We all know that getting cleaning referrals is one of the best ways to gain new clients. But most business owners I talk to admit that the referrals they get are sporadic at best, and they'd like to find a way to increase those referrals. When I ask if they reward the people that refer new business to them, their answers run the gamut from sending a Thank You card to sending a gift certificate to giving a free cleaning to giving hundreds of dollars in cash....Learn More

Many cleaning technicians often feel like a fish out of water due to a lack of training. Some cleaning business owners simply have the employee follow them around showing them what to do, or worse yet, have them follow around another employee that isn't "trained" to train another employee. If this sounds familiar, watch the video to find out what to do about it....Learn More

It happens a lot. People start a cleaning business and get frustrated after a couple months because they're not getting clients. But if they're actively networking and marketing their cleaning business, they just might be giving up right before the floodgates are about to open. Watch to see what I mean....Learn More

If you're a cleaning business owner, you've been rejected by prospects -- you're not going to get every account. Some people get that, and move on to the next prospect. But if you're not happy with your close rate, then take a step back and figure out what you can learn from rejection....Learn More

You've probably heard of the marketing funnel or sales funnel. The problem with the funnel is that most companies stop marketing after they get prospects as clients. This video explains why you should use the Marketing Hourglass to guide your prospects through the entire buying process, starting with Know, Like and Trust, and them moving them forward through Try, Buy, Repeat and Refer....Learn More

I've talked to hundreds of cleaning business owners over the years, and I've found that many of the successful ones have several things in common when it comes to succeeding in this type of business. I would like to share those strategies and why....Learn More

This time of year, business owners are thinking about next year's marketing plan and all the new ways they're going to get the word out about their business. But what I'd like to propose is that you take a close look at the marketing you've been doing and this video explains why....Learn More

A residential cleaning company had a prospect that said "Wow, that price is high!" How would you respond to that comment? Here are a few tips that might help you in the future, AND save you some time and aggravation....Learn More

It's certainly a challenge being a cleaning business owner, and keeping a positive mental attitude on a daily basis may seem almost impossible to some. This video will give you tips for staying positive....Learn More

Many cleaning business owners are stifling the growth of their business because they're spending most of their time reacting to problems that come up on an almost daily basis. This video will give you tips for breaking free of the daily problems so you can work on growing your business....Learn More

Hiring experienced cleaning technicians for your cleaning business sounds like the perfect solution to staff shortages. But it can also have its draw backs. Learn what to watch for in this short video....Learn More

Owning a cleaning business and marketing that business is a challenge when you're an introvert. In this video I'll share tips that have worked for me over the years and I believe they'll work for you too....Learn More