Employees continued
- Article Dates:
- 2012
- All Months
Displaying Matches 1 thru 11 of 11 Found.
Customer Care Training Program for Residential Cleaning TechniciansConvert customers to loyal client through exceptional customer care! Your customers generally judge you, your reputation, and your quality of service by the way your employees handle themselves and deliver on the promises you make. Do your employees really know how to represent your company in the way you want it to be represented? The Customer Care Training Program for Residential Cleaning Technicians will pay big dividends with your customers!...
Episode 52: What Causes Cleaning Technicians To Break Company Rules?Despite the way it may seem like at the time, most cleaning technicians don't intentionally break company rules. But when they do, it's up to you to get to the root cause, especially if it becomes a chronic problem....
Episode 51: Do You Hold Your Cleaning Technicians Accountable For Their Performance?As a cleaning business owner it's your job and your supervisors' job to hold your cleaning technicians accountable for their performance. But that's easier said than done. Here are some tips for making sure you're holding up your end of the bargain....
Ebook: Managing Unacceptable Employee Behavior In Your Cleaning BusinessIf you are dealing with employee behavior problems, this Ebook is packed with the information you need to start solving the problems and getting your company back on track. Learn how to create a positive work environment; learn how to deal with emotions (from anger to tears); learn verbiage to use with emotional employees; learn corrective action and discipline - the RIGHT way -- and much more! This Ebook is FREE for members....
Episode 48: How Poor Communication Costs You Time and MoneyIf you communicate poorly with your cleaning technicians it will cost you time and money. And in an industry where margins are thin, you simply cannot afford to lose profit due to poor communication....
DOWNLOAD: Employee Interview FormsIf you're struggling with finding the right employees, it may be time to update your interviewing process. This pack of forms will help you do just that. The worksheets give specific questions to ask your candidate. You will rate their answers on a scale of 1 to 5. After each question, we give explanations of what a Poor Answer looks like, what an Average Answer looks like and what an Excellent Answer looks like. This will help you to judge your candidates' responses....
Episode 45: Are You Letting Your Cleaning Technicians Break The Rules?Have you ever created a rule for your cleaning company with all the best intentions of making sure it's followed, and then when an employee breaks the rule you do nothing?...
Fighting Workers Compensation FraudThe detection and prevention of workers compensation fraud is a major priority for every insurance company. And because the price of insurance coverage takes into account all claims, it should also be a primary concern for business owners. Most workers compensation claims are legitimate. Unfortunately, there are some that are inflated or fraudulent. The following are Red Flags that may be evidence of a false claim....
How to Write a Compelling Employment Ad That Attracts the Right People for Your Cleaning CompanyHow do you make your employment ad stand out from the rest in order to attract the best candidates? Here is an example of an employment ad that was run on Craig's List by a residential cleaning company:...
Improve Your Own Productivity By Learning to Master DelegationI believe in being a life-long learner. One of the things I've been struggling with lately is my own productivity. With all the distractions around me (social media, tons of email, phone calls, etc), I find myself becoming less and less productive. I went in search of a book to help with my productivity problem, and found...
Episode 35: The Top Five Interviewing Mistakes Cleaning Business Owners MakeIs employee turnover getting you down? Are you used to using your gut instinct to make hiring decisions? Unfortunately, gut instinct isn't enough these days. Job hunters know how to play the hiring game so they'll probably tell you what you want to hear unless you know how to avoid these five common mistakes when interviewing job applicants....
Displaying Matches 1 thru 11 of 11 Found
