Customer Relations continued
- Article Dates:
- 2019
- All Months
Displaying Matches 1 thru 6 of 6 Found.
What To Do When You Lose A Home Cleaning Client Because Of Poor PerformanceLosing clients is a routine part of running a residential cleaning business. Clients leave for many reasons-- perhaps the homeowner moves or loses their job. In some cases, however, clients leave because of poor performance. It stings when the blame falls squarely on your shoulders, but it also presents an opportunity. It's the perfect time to uncover weaknesses in your system and make improvements that can prevent future losses....
Do You Ever Trash-Talk Your House Cleaning Competitors?It can be very tempting to trash-talk the other company -- especially when the client starts bad-mouthing them first. And besides, they are the competition, the enemy, your nemesis, right? But it's never a good idea to bad-mouth the competition. This article explains why and how to speak positively in order to promote your home cleaning business....
When Should You Fire a Cleaning Customer?When you first started your cleaning business you were no doubt eager to get any paying customer you could to sign on. However, do you have customers that are more trouble than they are worth? It might be time to fire some of those customers that are demanding and not very profitable....
7 Steps to Dealing with Difficult Clients in Your House Cleaning BusinessNo matter what kind of company you own, dealing with difficult clients is part of business. Even the greatest house cleaning business will be faced with at least a few homeowners who never stop complaining, repeatedly fail to pay on time, or otherwise cause major headaches. While it may be tempting to give every problem client the boot, it's probably not the soundest business decision....
4 Steps to Onboarding House Cleaning ClientsWhat happens between the time a client signs up for your service and when your employees arrive to do the work? If your answer is something like, it depends- or I have a general idea,- then your client onboarding needs improvement. Client onboarding is the process of welcoming a new client to your business and setting the tone for your relationship. It should help get you and the client on the same page so they feel confident in your ability to deliver....
10 Steps to Customer Satisfaction and Retention for Home Cleaning CompaniesWhether it's someone going above and beyond or someone totally dropping the ball, we all have customer service experiences we'll never forget. They are the stories--good or bad--we tell anyone who will listen (including our Facebook friends). These are the types of experiences that do nothing to improve customer satisfaction and can make or break customer relationships....
Displaying Matches 1 thru 6 of 6 Found
