Customer Relations continued

It is certainly important that your cleaning technicians are well trained when it comes to cleaning homes. After all, that is the reason your cleaning business was hired. But have you given much thought to how your cleaners communicate with and work around the home owner when they are present during the cleaning? How they interact with clients has an impact on your business image and reputation. Teaching customer relations skills is necessary if you want your employees to understand and respect the customers' home, their personal space and privacy....#application.mgbuilder.actiontypes.badge('','')#Learn More

You know it's going to happen -- you pick up the phone, answer in a cheerful tone, only to have one of your customers drop the bomb. What started out as a great day has suddenly turned negative because a customer just complained about your house cleaning service....#application.mgbuilder.actiontypes.badge('','')#Learn More

No matter how well you do your job there are always going to be people who have opinions on how clean their home is, or who are quick to point out if you missed a speck of dust or a spider web. Criticism can be a valuable tool for you to improve the quality of your cleaning services. However, your first reaction when receiving a negative comment may be that you immediately become defensive because "my homes are clean."...#application.mgbuilder.actiontypes.badge('','')#Learn More