Employees continued
- Article Dates:
- 2014
- All Months
Displaying Matches 1 thru 10 of 10 Found.
How to Improve Cleaning Quality With Home InspectionsProviding your clients with quality cleaning is the foundation of any successful, customer-centered residential cleaning company. Performing home inspections is an important part of the company's quality assurance program since it is what helps an organization achieve its quality objectives; to assure clients that it is positioned to deliver quality services on a regular basis. Home inspections measure and track cleaning services for each client. The company can then see how they are performing and what improvements may need....
Episode 87: Cleaning Business Owners: Protect Yourself from Time StealersAt seminars inevitably, we see several business owners texting and talking to clients, putting out fires that are going on at their business, and walking out of seminars to take a phone call. If you don't train people how to function in your absence, you allow them to distract you from what you need to accomplish during convention week. In this video, learn how to protect yourself from "time stealers". Our guest for today's episode is Sharon Cowan, CBSE...
Due to the nature of the house cleaning business, retaining cleaning technicians is tough. Your good employees may be lured away by competitors or leave to take a job in another field that pays more. So how do you keep your good cleaning technicians? This article shares 7 tips on retaining good employees working for your home cleaning company....
Workplace Conflict Starter Kit for Residential Cleaning CompaniesAre you tired of dealing with constant conflict in your cleaning business? You know what it's like...having to deal with conflict at work. Having to tell an employee something they don't want to hear like policy violations, absenteeism or behavior problems. Even customers can bring conflict within your workplace. One day you're diffusing customer complaints, the next day you're dealing with accusations against employees, and trying to manage it all without creating chaos and getting too stressed out. Introducing The Workplace Conflict Starter Kit!...
Episode 83: Disciplining Employees of Cleaning CompaniesMany cleaning company owners and supervisors have never received any formal training on how to discipline employees. In this video, Jean Hanson and Dick Ollek, CBSE, discuss several best practices when it comes to dealing with discipline issues. If you don't follow these recommended practices, you'll likely find your self frustrated and possibly in hot water if you don't pay attention to the legal side of discipline....
Gain the Respect of Your Cleaning Employees by Being a Good LeaderOver the years I have learned that in order to gain the respect of your employees, you must first show respect to your employees. And in an industry where cleaning technicians get very little respect, this can go a long way towards making them feel valued in their job....
Survey: How to Find EmployeesOne of the biggest challenges for cleaning business owners is finding cleaning technicians. We used to be able to get lots of applicants applying for job openings, but that seem to be a thing of the past in recent months. Now we're lucky if we can get a handful of applicants to even show up for an interview! This document shows survey results on where cleaning business owners are finding employees, and an article on crafting a better employment ad to attract more candidates....
How to Address Tattoos and Body Piercings in Your Cleaning Company Policy ManualThe number of people today that have tattoos and body piercings has increased considerably over the past decade and this trend continues to grow. As a result, cleaning companies would be wise to review their dress code policies, and address tattoos and body piercings in this section of their company policy manual....
New Form: Training Program / Instructor EvaluationThis is a form trainees can use to evaluate their instructor. It's important to ensure you, your supervisors and/or trainers are doing a good job training your cleaning technicians. And the best place to get feedback on this is from the trainees themselves. This is a one-page evaluation form to give trainees after they've gone through training....
5 Problem Personalities and How to Deal With Them ProactivelyAs employers, I think we can all agree that each of us encounters employees with difficult personalities. It would serve us well to recognize the primary types of problem personalities and then learn how to handle them so that the productivity and profitability of the company is enhanced....
Displaying Matches 1 thru 10 of 10 Found
