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What to do if You're Afraid to Discipline Cleaning TechniciansEmployee discipline is one of the most difficult experiences that managers face. While some leaders rise to the occasion, others avoid confrontation at all costs. Letting even a minor infraction slide, however, can destroy your credibility and create chaos. When you ignore rather than discipline, you demonstrate to your entire staff that the rules don't matter. Here are a few strategies to help you overcome the fear of enforcing rules and providing discipline....
The True Cost of a Bad Hire in Your Residential Cleaning BusinessEvery residential cleaning company will make a hiring mistake at least once. Unfortunately, a bad hire can be more than just headache--it can dramatically affect your business. Luckily, there are strategies you can begin using now to help you make better hiring decisions. But first, it's important to understand that there are several reasons someone may not be an ideal fit for your company. A bad hire is not necessarily a bad person....
Can this Cleaning Technician Be Fixed?When a new hire doesn't turn out as expected or an ideal employee's performance suddenly goes astray, what do you do? Can the cleaning technician be fixed? In some cases, additional training or coaching may turn things around; other times, it's beyond repair. Avoiding the problem, though, only adds unnecessary stress on you, your staff, your customers, and company revenues....
Protect Your House Cleaning Business from Employee TheftIt's a terrifying statistic for business owners, but a recent study found that 75% of people have stolen from an employer at least once. Often, the theft is small--taking home a bottle of water out of a client's refrigerator or claiming 15 minutes that weren't actually worked--and easy for business owners to overlook. The bigger problem is when these little transgressions become a habitual problem. Employee theft of client property, supplies, equipment, and time costs businesses $50 billion dollars a year, and is responsible for one-third of business bankruptcies. Residential cleaning business owners must be especially vigilant about theft because employees often work off-site and unsupervised....
Employee Embezzlement Can Happen to Your Home Cleaning CompanyThink your home cleaning company is safe from employee embezzlement? Think again. This is not a crime reserved for large companies. In fact it happened to a cleaning business owner we know that lost thousands of dollars to his trusted bookkeeper. This article gives tips for protecting your company....
Is Your Poor Leadership Contributing to Employee Turnover?It's easy to attribute high turnover rates and problem employees to a lousy economy or poor hiring decisions. But what if there's something else at play? What if it's also a top-down problem? Are your employee leaving because of poor leadership in your cleaning company?...
Improve Poor Employee Performance in Your Cleaning BusinessIt's pretty hard to find good cleaning technicians for your house cleaning business these days. And then when you find a good one, you might find yourself dumping extra work on her because she's so reliable and good at her job. But be cautious that you don't over-dump- on your good employees because they'll soon feel overloaded and un-motivated. Instead, think about how you can improve employee performance throughout your company so you can retain your best performers and keep them motivated....
7 Ways to Reduce Interview No-Shows in Your Home Cleaning BusinessInterview no-shows are pervasive in the residential cleaning industry. It's one of the biggest complaints we hear from cleaning company owners--and with good reason. Time is money in this business, so there's a real cost to setting aside an hour for someone who doesn't show. While you can't force people to attend scheduled interviews, there are ways to reduce your no-show rate....
Hot Weather Safety and Summer Dress Code for House Cleaning TechniciansHouse cleaning can be particularly tough during the summer months when temperatures and humidity rise. The work becomes even more challenging and potentially hazardous for cleaning crews. Prepare your business for the summer season by taking these precautions to keep your employees safe, healthy, and productive....
4 Steps to Writing Up Employees in Your House Cleaning BusinessNever an easy task, writing up an employee can be especially daunting in a small business where employees can feel like family. The longer you delay, however, the more damage the problem can do to your business, customers, and employee morale. Many business owners find it helpful to institute a progressive discipline policy- or other standardized corrective action plan. Creating consistent structure can ease discomfort and increase constructive focus, helping you and the employee quickly reach a positive outcome....
Fix the System, Not the Cleaning TechniciansHave you ever considered that some of the problems you face in your cleaning business are NOT due to cleaning technician errors? Sometimes we're too quick to place the blame on our employees. Perhaps it's the process that's broken, not the employees. So think about fixing the system instead....
Should You Hire Experienced Cleaning Technicians?Hiring an experienced cleaning technician sounds like a dream come true for a busy cleaning business owner. Certainly this be a good thing for your business -- we've hired several experienced cleaners that were wonderful employees. But before you hire based on experience, take the time to see if it's really a good thing....
10 Background Check Essentials for Home Cleaning CompaniesInviting someone into your home can feel risky, so it's essential that a homeowner feels they can trust their cleaning crews. One of the best ways to ease your clients' minds is to use these 10 background check essentials in your hiring process....
10 Interview Questions Every Cleaning Business Owner Should Ask Every CandidateTurnover is more than a headache for a residential cleaning business owner. It can also be extremely costly. Some employment specialists estimate the cost of turnover can be $500 to $2,000 per employee. To improve these discouraging figures, you want to make sure you're hiring the right people from the start. Identifying motivated, hardworking, committed people well-suited to your company and its culture isn't easy. Using these 10 questions during the interview process can help you find those perfect fits....
5 Key Elements of an Effective Training System for Cleaning CompaniesCleaning companies need effective training systems if they want to get new employees off to a good start. Without it, you'll have increasing turnover and decreasing profits. Easier said than done, perhaps, but a well-conceived, systematic on-boarding and training program can rapidly move things in the right direction....
Strengthen Retention with Online Employee TrainingEmployee turnover has consistently been an issue for residential cleaning companies and the competition for good employees is high. One way business owners are battling turnover is by offering online employee training to strengthen retention. That's because ongoing employee training has a direct correlation to employee retention....
Sexual Harassment: What To Do When It Happens at Your Home Cleaning CompanyMany business owners run their business for years, giving little attention to their sexual harassment policy. What are you going to do when an employee comes to you with an accusation? Do you have a plan in place? How will you investigate? Read on and watch the video for tips on how to get started....
7 Ways to Keep Employees from Leaving Your Home Cleaning CompanyDoes it feel like you have a revolving door when it comes to employees leaving your company? If it's any consolation, you're not alone. In fact, the cleaning industry is not the only industry with employee turnover issues. Just about every industry you can think of is feeling the pinch. But there are things you can do to improve your situation. Here are 7 tips for reducing employee turnover and keeping staff from leaving....
What is Your Policy for Employee Owned Devices in Your Home Cleaning Company?Do your home cleaning employees use their own devices such as cell phones and tablets for work? If so, what is your policy for employee owned devices? Do you have one?...
Engage Your Cleaning Team with Pre-shift MeetingsPre-shift meetings with your home cleaning team can make a big difference in employee engagement. Show you care by recognizing, listening and teaching in these short, 5-minute huddles....
Advantages of Residential Team CleaningMany residential cleaning companies start out as a one-person operation. But as your cleaning company grows and you add employees you will soon face the problem of whether you should send in a single person to clean a home or if you should send in a team. Some cleaners may prefer to work alone, but is that in the best interest of your cleaning company?...
Legally Hiring Employees for Your Home Cleaning CompanyAt some point you'll need to hire someone to fill a position in your home cleaning company. But you don't want to hire just anyone, you want to hire the best candidate for the job. Whether this is your first hire, or you've been hiring for a while now, it's good practice to take a look at your hiring system to make sure you're legally hiring employees. You see, laws change -- both federal and state laws -- and the government doesn't accept ignorance as an excuse for not hiring employees legally....
From Anger to Tears: How to Deal With Employee EmotionsEmployee emotions can run high in a busy cleaning business. As the owner, it's your job to remain calm. Keep the focus on the problem or behavior instead of reacting to the anger or tears. Deal with the issue quickly and decisively and keep your own emotions under control....
Vehicle Safety Rules for Residential Cleaning EmployeesSafety is everyone's concern and should be a top priority for any residential cleaning company. We all want to provide a safe working environment for our employees. But what come to mind when you think of safety? Chemicals and safety data sheets, personal protective equipment, workplace hazards? Of course all of the above are important when it comes to employee safety but what sometimes takes a back seat (no pun intended) to all others is vehicle safety....
What Cleaning Company Employees Want From Their JobsMany of us are totally focused on growing our business by gaining customer loyalty. We put so much emphasis on pleasing customers that we sometimes forget to ask our employees about how satisfied they are with their job. The point of emphasis has changed from customers first to employees first. The belief is that putting your employees first will have a direct impact on the way your employees interact with your customers....
Get Rid of the Weak Links in Your Home Cleaning BusinessAs a business owner, you pay a huge price when you have high employee turnover. But did you ever stop to think that some of the employees you keep around may also be a "weak link" in your organization? Weak links can cost your company more than just money. They can poison the work atmosphere and demoralize other employees. Sure, they may show up to work every day, but they may also be undermining your efforts at every turn. You know the ones…...
Cleaning Technicians Don't Grow Well When Kept In The DarkAs the business owner, you may be the only one that has complete access to the company's financial information. What if you shared some of your company's financial information with your employees so they can see just where the money is going? This sharing of financial information is called Open Book Management(OBM)....
Ebook: Find and Attract Employees for Your Cleaning BusinessIt used to be that employee turnover was the #1 problem facing cleaning business owners. But now just getting bodies in the door to apply for openings has become a huge challenge. This ebook includes How To Write An Irresistible Employment Ad For Cleaning Technicians and Using Social Media To Recruit Employees For Your Cleaning Business...
Should You Put Employees First and Customers Second In Your Cleaning Business?There is no denying that a satisfied customer will continue to provide revenue as well as referrals for a cleaning business. And if you create a history of exceptional customer service, you will without a doubt convert them to lifetime customers. After all, business philosophy has traditionally been customers first and everything else second. But there is a new strategy being used by many companies....
From Promotion to Demotion: Are You Ready If It Doesn't Work Out?One of your best employees has a proven track record with your company, possessing great technical skills and meticulous cleaning abilities. This person's overall skills as a cleaner are outstanding. You decide this employee would make a great team leader, which leads to a promotion. But what happens when it doesn't work out?...
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